Modelul CloudUCM face parte din gama Grandstream, categoria „IP PBXs”.

În catalogul Grandstream apare ca „CloudUCM — A Scalable & Secure Cloud PBX with High-End Collaboration Features”.

Nu există un firmware public de la Grandstream pentru CloudUCM. Mai jos scrie cum se actualizează.

Tabelul de specificații de mai jos conține toate datele tehnice publicate de producător, traduse în română.

Cum se actualizează CloudUCM

Firmware-ul se încarcă de obicei din interfața web a aparatului sau din software-ul de administrare al producătorului.

Dacă producătorul publică pe viitor un fișier de firmware pentru acest model, îl adăugăm automat pe această pagină.

Specificații CloudUCM

Startup SOHO

Plus | Pro | Business

9 Up to 10 Extensions 9 Up to 20 Extensions

9 Up – 50 Extensions | 9 Up – 100 Extensions | 9 Up – 200 Extensions

9 Up to 4 Concurrent 9 Up to 8 Concurrent audio/video calls Audio/Video calls

9 Up – 16 Concurrent | 9 Up – 32 Concurrent | 9 Up – 64 Concurrent
Audio/Video calls | Audio/Video calls | Audio/Video calls

9 1 GB Cloud Storage 9 1 GB Cloud Storage

9 2 GB Cloud Storage | 9 4 GB Cloud Storage | 9 10 GB Cloud Storage

9 Built-in SBC 9 Built-in SBC

9 Built-in SBC | 9 Built-in SBC | 9 Built-in SBC

9 Comprehensive UC 9 Comprehensive UC Features Features

9 Comprehensive UC | 9 Comprehensive UC | 9 Comprehensive UC
Features | Features | Features

9 Customer Service 9 Customer Service Platform Support Platform Support

9 Customer Service | 9 Customer Service | 9 Customer Service
Platform Support | Platform Support | Platform Support

9 Recording 9 Recording

9 Recording | 9 Recording | 9 Recording

9 30-day Free Trial 9 API Integration

9 API Integration | 9 API Integration | 9 API Integration

9 API Integration 9 Third-Party Add-Ons

9 Third-Party Add-Ons | 9 Third-Party Add-Ons | 9 Third-Party Add-Ons

9 Third-Party Add-Ons 9 Custom Domain Name

9 Custom Domain Name | 9 Custom Domain Name | 9 Custom Domain Name
9 SDK Available | 9 SDK Available

Scalable Business

Enterprise-level | Work from | Powerful Integrations and

Communications

Security & Reliability | Anywhere | Expansions

Supported UC Endpoints and Client Devices

Supports all SIP endpoints
Supports Wave app for desktop (Windows 10+, macOS 10+), web (Firefox, Chrome, Safari, Edge, Opera) and mobile (Android & iOS),
Google Chrome extension

Call Features

Call park, call forward, call transfer, call waiting, caller ID, call record, call history, ringtone, IVR, music on hold, call routes, DID, DOD, DND,
DISA, ring group, ring simultaneously, time schedule, PIN groups, call queue, pickup group, paging/intercom, voicemail, call wakeup,
SCA, BLF, voicemail to email, fax to email, speed dial, call back, dial by name, emergency call, call follow me, blacklist/whitelist, voice
conference, video conference, eventlist, feature codes, busy camp-on/ call completion, voice control, post-meeting reports, virtual fax
sending/receiving, email to fax

Built-in SBC

Free; All plans default to built-in SBC services to protect CloudUCM systems from external attacks

Calling with WebRTC Trunk

Supports mobile and desktop web browsers: Chrome, Edge, Safari, Firefox, and Opera
Supports mobile applications with built-in WebRTC WebView, including WhatsApp, Facebook, Weixin and more

Collaboration

Audio and Video Meetings/Conferences, Instant Messaging and Group Chats with End-to-End Encryption, File Sharing, Screen Sharing,
In-Meeting Chat, Voice Detection, Meeting Recording, Polls, Surveys, Message status, Advance Whiteboard with Multiplayer Annotation,
Meeting Assistant, Onsite Meeting Room Scheduling, and more

Customer Service Support

· Supports integration with third-party customer service platforms, including WhatsApp and Telegram. And built-in live chat
· Includes a built-in live online web chat platform to provide customer service
· Provides a web link that can be added to any web page or any browser that supports WebRTC
· Compatible with computers, mobile browsers, and mobile apps

Customer Relationship Management (CRM)

Supports integration with ACT!, Bitrix24, Freshdesk, Hubspot, Salesforce, Sugar, Vtiger, Zendesk, Zoho, Dynamics 365, and more

Call Center

Multiple configurable call queues, automatic call distribution (ACD) based on agent skills/availability/ work-load,
in-queue announcement

Customizable Auto Attendant

Până la 64 layers of IVR (Interactive Voice Response) in multiple languages

Property Management System (PMS)

Supports Integration with Hmobile PMS Systems

Stocare în cloud

Included, varies by plan, additional add-ons available

CloudUCM App Store

Supports more than 20+ customized applications, with new apps being regularly added
· CRMs add-ons
· Google Drive and Office 365
· WhatsApp and Telegram
· Hotdesking (coming soon)

Microsoft Integration

Supports integration with Microsoft Teams (via TeamMate), Outlook, AD Contact, and Office 365

Computer Telephony Integration (CTI)

CTI Mode to Control GXP , GRP , GXV, and GHP Series’ IP Phones

Wired and Bluetooth Headset

Supports docking with different types of headphones
Supports Microsoft Teams certified Headsets, supports phone call control

High Availability (HA)

Amazon Web Services (AWS) provides 99.99% service guarantee
HA between UCM6300 Series IP PBX and CloudUCM (coming soon)
HA between multiple CloudUCM systems (coming soon)

Firmware Upgrade and Provision

Supported by Grandstream Device Management System (GDMS), a zero-touch cloud provisioning and management system; GDMS
provides a centralized interface to provision, manage, monitor and troubleshoot Grandstream products

IP Cameras, Intercom and Door Access Integration

Supports Grandstream GSC Series IP Cameras and Intercom/Public Address devices, supports GDS Series Door Access Solutions
Supports third party devices, including Hikvision, Dahua, and more

API and SDK

Full CGI API available for third-party platform and application integration
Wave add-in SDK
Wave Andriod and iOS SDK
Wave H5 Embedded for MAC/Windows application

Multi-Language Support

· Web User Interface: English, Simplified Chinese, Traditional Chinese, Spanish, French, Portuguese, German, Russian, Italian, Polish,
Czech, Turkish
· Customizable IVR/voice prompts: English, Chinese, British English, German, Spanish, Greek, French, Italian, Dutch, Polish, Portuguese,
Russian, Swedish, Turkish, Hebrew, Arabic
· Customizable language pack available to support any other languages

Securitate

Frequency Restriction, Fail2ban, Ping Defense, Ping Of Death, SYN-Flood, Remote login interception, Multi factor authentication, SMS
login authentication

Network Protocols

SIP , TCP/UDP/IP , RTP/RTCP , IAX, ICMP , ARP , DNS, DDNS, DHCP , NTP , TFTP , HTTP/HTTPS, STUN, SRTP , TLS, LDAP , IPv4/6

Internet Protocol Standards

RFC 3261, RFC 3262, RFC 3263, RFC 3264, RFC 3515, RFC 3311, RFC 4028. RFC 2976, RFC 3842, RFC 3892, RFC 3428, RFC 4733, RFC 4566,
RFC 2617, RFC 3856, RFC 3711, RFC 4582, RFC 4583, RFC 5245, RFC 5389, RFC 5766, RFC 6347, RFC 6455, RFC 8860, RFC 4734, RFC 3665,
RFC 3323, RFC 3550

DTMF Methods

In-band audio, RFC2833, and SIP INFO

Transmission Encryption

SRTP , DTLS-SRTP , TLS, HTTPS

Voice-over-Packet Capabilities

LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-length carrier grade Line Echo Cancellation, Dynamic Jitter Buffer, Modem
detection & auto-switch to G.711, NetEQ, FEC 2.0, jitter resilience up to 50% audio packet loss

Voice and Fax Codecs

Opus, G.711 A-law/U-law, G.722, G722.1 G722.1C, G.723.1 5.3K/6.3K, G.726-32, G.729A/B, iLBC, GSM; T.38

Video Codecs

H.264, H.263, H263+, VP8

QoS

Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS

Administration

Call Detail Records, event alert and SMS notifications, event logs, export/import extensions, feature codes, LDAP, feedback system,
PBX monitor, resource monitor, system prompt, user permission, web-based control panel, user portal, trunk cluster, voice prompt
customization, firewall, Fail2ban, IP blacklist, Syslog, gateway and endpoint provisioning, Wave permissions (deploy & configure Wave
Desktop, installations en masse, pre-install Wave Aad-ons for extensions, manage Wave feature access permissions), local Backup

Specificațiile sunt cele publicate de Grandstream, cu etichetele traduse în română (preluate la 06.11.2026). Ce nu am tradus a rămas în engleză.